Operations Customer Service Manager (m/f)

Our Client combines deep industry expertise, advanced analytics capabilities and human-centred approaches to help their clients shape their business strategies and drive growth. We are recruiting on their behaf an extraordinary Operations Customer Service Manager.

Functions:

• Responsibility for maintaining and developing key client relationships
• Responsibility and ownership for the delivery of service and service metrics to client
• Responsible for supporting quality programs
• Responsible for embedding new processes and work-flows into the team
• Responsibility for assessing and implementing change, strategic directions
• Coaching, developing and managing team members
• Ownership of serious issue resolution and escalation management

Requirements:

• 6+ year's experience managing teams in an outsourced / operations environment with multilingual teams
• Management of large teams (upward of 50 people)
• Multi party management i.e. subcontractors, client, other vendors etc,
• Strong organisational, multi-tasking, and time-management skills
• Excellent English Level