Robert Walters is currently strengthening the teams of one of its clients in the telecommunications field, with a support technician profile. If you are interested in the telecommunications field and have experience with VoIP, Asterisk, SIP, and Linux environments for remote implementation of routers and call centers, then this challenge is for you.

Responsibilities and Tasks:

- Operations with voice, data, and call center communication equipment and systems.
- Maintenance. Attention to incidents in accordance with the response times established in the SLA agreement with each customer.
- Collaboration in the design of systems and procedures.
- Management of small projects.
- Configuration and commissioning of communication equipment.
- Training customers on equipment usage.

Experience:

- +2 years of experience in remote user support for the maintenance of telecommunications equipment for voice or data communications.
- Experience in VoIP, Asterisk, SIP, and Linux is highly desirable.
- Remote implementation of call centers, routers, and other data equipment.

Cross-functional Competencies:

- Ability to work in a team, flexibility, and adaptability to a changing environment.
- Ability to work on multiple aspects simultaneously.
- Systems thinking, clear thinking, and generalization ability.
- Good communication and problem-solving skills.
- Methodical, organized, and committed.
- Calm in the face of potential customer pressures.
- Enthusiastic and eager to work and learn (will receive training in VoIP technologies like Asterisk).

Location: Porto

Languages: Intermediate/Advanced Spanish.