Fleet Service Operations Specialist

Our client is a fast-growing global company in the mobility and travel sector, with a strong digital focus and customer-centric approach. Operating internationally and managing expanding operational structures, the organization values innovation, performance optimization, and technological evolution.

Responsibilities:

• Own and monitor global workshop KPIs, ensuring alignment with strategic business objectives.

• Design and implement workshop layouts, operational standards, and functional requirements to support scalability and efficiency.

• Translate operational needs into clear technical processes that optimize workflow, repair prioritization, and overall efficiency.

• Build, document, and standardize repair workflows across the full repair cycle.

• Drive continuous improvement initiatives aimed at enhancing quality, reducing repair lead times, and improving operational efficiency.

• Collaborate closely with local teams and cross-functional stakeholders to ensure consistency and effective execution across all markets.

• Coordinate with the stock team to ensure the availability of essential materials and components, supporting timely repairs.

Key KPIs for the Role:

• Customer Satisfaction (CSAT): Feedback on repair quality and service delivered.

• Profitability/Cost: Repairs completed within budget.

• Operational Efficiency:

  • Actual in-house interventions vs. maximum capacity

  • Interventions completed on time (IOT)

  • Repair Turnaround Time (TAT)

  • Workshop efficiency ratio: billable vs. non-billable hours

Required Profile:

• Proven experience managing workshop operations, with a strong track record of performance optimization and operational excellence.

• Expertise in KPI management, with the ability to identify and implement data-driven improvements.

• Strong process-mapping and workflow-optimization skills, with comfort using digital tools and systems.

• Solid project management capabilities, able to manage multiple initiatives while ensuring timely delivery and alignment with strategic goals.

• Excellent communication and collaboration skills, capable of working effectively with cross-functional teams and external stakeholders.

• Passion for creating safe, efficient, and innovative workshop environments.

• Proficiency in English, with the ability to communicate effectively in a global, multilingual setting.