We are looking for a skilled Global Key Account Manager to oversee the relationships of our client with its most important customers. You will be responsible for obtaining and maintaining long term key accounts by comprehending their requirements.

This position will require teamwork and support of successful resolution of intercompany customer issues and will ensure the good understanding of our client’s customer expectations. The goal is to contribute to sustaining and growing our client business to achieve long-term success. The ideal candidate will be apt in building strong relationships with strategic customers.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Play a role in optimizing pricing and margin management with the support of the Sales team in order to increase overall profitability
• Prepare regular reports of progress and forecasts to internal and external stakeholders　using key account metrics

Requirements and skills

• Proven experience +5 years’ experience of Global Account Management
• Experience in sales, revenue cycle and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills capable to manage multiple accounts simultaneously
• Ability in problem-solving, negotiation and capacity to work in a fast-paced environment
• Experience in working with a geographically widespread team
• Knowledge of Microsoft Office Suite software and order processing systems
• Fluent writing and speaking English, other languages would be a plus